The process

At HAY we require at least 24 hours notice of cancellation via telephone, text or email. If an appointment is cancelled with less notice then the full session fee will apply.  At HAY we reserve the right to cancel an appointment at our sole discretion, however will do so only in the most exceptional circumstances and as much notice as is possible will be given.  HAY cannot accept liability for any financial or other consequences of the cancellation. We cannot provide refunds unless there are exceptional circumstances.

If you are running late, please let us know as soon as possible.  We will do our best to make a full session available, but this often depends on appointments subsequent to your booking and so cannot be guaranteed.  If your session needs to be curtailed due to your late arrival, then the session fee remains payable in full

Therapy relies on the commitment and motivation from both the therapist and the client to get the best results.  Part of the therapy occurs in the therapy room and part of the therapy involves cognitive reflection and using the provided hypnotherapy recording daily.  As the client, when you agree to undertake a course of therapy, you also agree to engage with the process, complete any actions agreed upon, and listen to the downloads at appropriate times.  It is with commitment and partnership working that you will see the best results. Please note, results may vary from person to person.

Each standard session lasts approximately 50 minutes to one hour and the agreed fee per session is as stated on our fees page. Fees are payable before each session by credit / debit card using the link in the payment email.  Fees may be subject to change from time to time, but this will be communicated appropriately.

By undertaking a course of therapy, you accept that HAY cannot guarantee the therapeutic outcome and fees are payable in consideration of our time and expertise, regardless of the outcome.

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